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Last updated: September 10, 2025 (clarified returns outcome and added freight notes)
Company: Practice Sports, Inc. (“Practice Sports,” “Company,” “we,” “us”) Contact: 1-800-877-6787 • info@practicesports.com • 14706 Giles Rd, Omaha, NE 68138 Support Hours: Monday to Friday, 9:00–5:00 CT. We respond to damage/incorrect item reports within 1 business day.
We may require an order minimum before an order is eligible to ship (e.g., $100 minimum on custom netting). All minimums are laid out on individual product pages.
Shipping charges may apply. Actual rates vary by item due to size, weight and shipping method. If actual carrier cost exceeds the amount paid by >15%, we’ll email you for approval and additional payment before shipment. If you decline, you may cancel for a full refund.
Prices are shown in U.S. dollars; taxes (and tariffs/import fees for customers in Canada) are additional. International and forwarded shipments may incur additional duties/taxes/fees assessed by carriers or customs. We may adjust prices or correct errors without notice. We don’t offer retroactive price adjustments if a product’s price changes after purchase.
If a pricing error materially affects your order, we’ll email you before shipment; if you decline the corrected price, you may cancel for a full refund.
We use trusted third-party partners for payment processing, fulfillment, shipping, and post-order communications.
Products/services are subject to availability and quantity limits; descriptions may be updated or corrected at any time.
We may require payment before shipping and may issue an invoice that includes due dates and any additional terms for that order.
Cancellations: If you cancel after shipment, you’re responsible for a restock fee (25%) and return shipping. Rejecting delivery or stopping payment doesn’t remove your responsibility for charges already incurred.
By providing a payment method, you confirm you’re authorized to use it and allow us (or our processor) to charge for the full order amount (including taxes/fees). Orders may be suspended or cancelled if the method can’t be verified.
Different customer types, different terms:
Schools/government/municipalities
Commercial/private/independent financier
Inspect all deliveries upon arrival. If an item is damaged or incorrect, email info@practicesports.com within 2 days with photographs of damage and order number. Depending on the situation, we may offer a replacement or repair; for confirmed defects or our error, a refund may be issued at our discretion.
Inspect packaging at delivery, note damage on the BOL before the driver departs, keep all packaging, and email photos within 48 hours to info@practicesports.com with your order #.
Refusing a non-defective delivery will incur return freight and restocking fees.
Handling time: In-stock orders ship within 1–2 business days. Custom netting and batting cages average ~3–6 weeks. Playground components vary by manufacturer.
Shipping time: UPS Ground (~1–5 business days); truck line (~3–8 business days or longer). Expedited options may be available at extra cost. We try to provide 3 days’ notice before a freight shipment arrives.
Any adult at your address may accept delivery. Delivery dates are estimates; carriers may experience delays outside our control. Risk of loss and title pass to you upon shipment.
We guarantee delivery to the address you provide.
Residential freight may require liftgate and delivery appointment. Freight deliveries are curbside only; drivers cannot move items indoors.
Orders may ship in multiple cartons/shipments; we’ll email tracking for each shipment.
Free shipping promos: If you return an item, we deduct the actual outbound shipping cost from your refund.
Returns: Unused, resalable items may be returned within 30 days for a refund to the original payment method; a 25% restocking fee and original outbound shipping apply. Return shipping is the customer’s responsibility. Custom orders are not eligible. Free shipping promos deduct actual outbound shipping costs from refunds. Refunds issued within 5–10 business days after inspection.
Replacements: Inspect deliveries on arrival and email us within 2 days for damage or incorrect items. Depending on the situation, we may offer a replacement or repair; for confirmed defects or our error, a refund may be issued at our discretion. Eligibility determined at our discretion.
Defect reporting window: Return requests for manufacturer defects must be submitted within 30 days of delivery.
Damage claims to the carrier must be made at delivery; failing to note damage at delivery is considered acceptance of the goods.
Damage from normal wear, misuse, weather, improper handling/installation/maintenance, or alteration isn’t a manufacturer defect. For netting, defects are limited to knotting, binding, and construction (holes from wear aren’t covered).
You’re responsible for return shipping unless we specify otherwise. If we ship a replacement before receiving the original, we’ll charge the replacement and credit it once the original is received.
To start a return, fill out the Returns Request form detailing your order number and reason for return. A return authorization (RMA) is required; returns without authorization may be refused. We’ll provide the correct return address (our warehouse or the manufacturer) with your RMA. Any return transit damage is the customer’s responsibility.
If we provide installation under a separate agreement, and the installed product later fails to perform due to our manufacturing or installation error, we’ll remedy (repair/replace/other remedy at our discretion).
We aren’t responsible for installing or relocating items manufactured by customers or third parties; we aren’t liable for injuries/damages from use of equipment. Regular inspection and maintenance are the customer’s responsibility.
For remote jobs: All materials must arrive before our crew travels. Materials should be stored within ~50 yards of the install area or you must assist with transport; otherwise we may rent equipment at your expense.
Typical lead time: ~6 weeks to manufacture and travel; we’ll share arrival windows (~24 hours) and projected completion windows (~48 hours). Deadlines must be agreed in writing in advance.
If conditions prevent completion or you cancel mid-project, a $500+ travel/convenience fee and labor to-date may apply; equipment may be removed and retained by us.
If ceiling height is 25 ft or higher, you must provide a scissor lift in good working order.
For batting cages: Installation is considered complete once functionality is demonstrated via electrical jumper.
Limited warranties for certain products/services are posted here: practicesports.com/warranties.
Except as stated there or in these terms, we disclaim all warranties, express or implied (merchantability, fitness, quality, non-infringement).
Any warranty claim must be started within 1 year from when it accrues.
We aren’t liable for consequential, incidental, indirect, special, punitive, or exemplary damages (including lost profits). Your exclusive remedies are repair, replacement, or refund (at our option). Our aggregate liability won’t exceed the amount you paid for the relevant transaction, regardless of theory.
Additional terms for specific products/services/features may apply and are incorporated by reference.
Some products/services may be limited by laws/regulations; not all are available to all customers.
See also our Terms of Use and other policies at practicesports.com/policies-terms.
Exclusions Apply: Please click here for details.
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