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Last updated: September 10, 2025 (Clarified returns, added freight notes, defect window, and RMA steps)
Practice Sports, Inc. • 14706 Giles Rd, Omaha, NE 68138 • 1-800-877-6787 • info@practicesports.com Support: Monday to Friday, 9:00–5:00 CT. We respond to damage/incorrect item reports within 1 business day.
This is a summary; for complete terms, see Payment & Shipping Terms.
Handling & transit: In-stock items ship in 1–2 business days; UPS Ground typically ~1–5 business days. Heavy items ship by truck line ~3–8 business days (or longer). Delivery dates are estimates; carriers can have delays. If you require your order by a certain date, we recommend contacting us prior to ordering.
Freight expectations: Residential freight may require liftgate and a delivery appointment; deliveries are curbside only. We try to provide ~3 days’ notice before freight arrives. Orders can ship in multiple cartons; tracking is provided for each.
Title & risk: Title and risk of loss pass on shipment; we guarantee delivery to the address you provide.
Price/ship adjustments: If actual carrier cost is >15% above what was paid, we’ll email for approval before shipping; if you decline, you can cancel for a full refund. If a pricing error materially affects an order, we’ll email the corrected amount; if you decline, you can cancel for a full refund.
(See the Returns page for the return request form.)
Eligibility: Unused, resalable stock items may be returned within 30 days for a refund to the original payment method. 25% restocking and original outbound shipping apply; return shipping is the customer’s responsibility. Custom orders aren’t eligible. Refunds issue within 5–10 business days after inspection (bank posting times may vary).
Free-shipping promos: If your order shipped free, we deduct the actual outbound shipping cost from the refund.
RMA required: Submit the Returns Request form first; we’ll issue an RMA and the correct return address (our warehouse or manufacturer). Returns without authorization may be refused. Pack carefully; return-transit damage is the customer’s responsibility.
Defects & wrong items: Note damage on the BOL at delivery and email photos within 48 hours; report damage/incorrect items within 2 days of receipt so we can help. Defect claims must be submitted within 30 days of delivery. Remedies may be replacement or repair; for confirmed defects or our error, a refund may be issued at our discretion. (For netting, defects are limited to knotting, binding, construction.)
Schools/government/municipalities: Net 30 from confirmed delivery date (carrier-verified). Purchase order required before processing (include A/R contact). Some items may require 50% down prior to fabrication. If installation is included: 50% deposit before scheduling; balance due at completion. Pay by check or money order. Finance charge: 3% monthly on delinquent balances.
Commercial/private/financier: 100% due in advance (unless installed). If we install: 50% deposit before processing (check, certified check, money order, or credit card); balance due at completion. We retain ownership until paid in full; equipment may be recovered if unpaid. Finance charge: 3% monthly on delinquent balances.
If an installed product later fails due to our manufacturing or installation error, we’ll remedy (repair/replace/other) at our discretion—this is your sole remedy. Typical lead time ~6 weeks to manufacture & travel; we’ll share ~24h arrival and ~48h completion windows. Some jobs require a scissor lift (25 ft+). For remote jobs, materials must arrive before travel and be staged within ~50 yards or equipment rental may apply.
See Product Warranties for item-specific coverage. Except as stated there or in these terms, we disclaim all warranties (merchantability, fitness, quality, non-infringement). Any warranty claim must be started within 1 year of accrual. No consequential or similar damages (including lost profits). Your exclusive remedy is repair, replacement, or refund (at our option). Our aggregate liability is capped at the amount you paid for the relevant transaction.
See Privacy Policy for details on data collection and use. Manage Cookie Preferences from the site footer. We aim to maintain an accessible experience.
By opting into SMS text messaging from Practice Sports, Inc. via web forms, you expressly consent to receive informational and promotional text messages from us. These messages include, but are not limited to:
Message Frequency: Message frequency varies based on your account activity and number of orders placed. Typically, you will receive approximately 2–4 messages per month.
Example message: “Practice Sports Inc: Your order #12345 has shipped! Track your shipment here: practicesports.com/track/12345. Reply STOP to opt-out.”
Message and Data Rates: Standard message and data rates may apply. Charges may vary based on your mobile carrier and plan.
Opt-In Methods: You may opt-in to our SMS messaging program in any of the following ways:
Opt-Out Instructions: You can opt-out from receiving text messages at any time by replying STOP to any text message from Practice Sports. After opting out, you will no longer receive SMS messages unless you explicitly opt back in.
HELP Instructions: If you need assistance or experience issues with SMS messaging, text HELP to the number from which you received a text, or contact our customer service team directly at (402) 592-2000 or visit https://practicesports.com/support.
Privacy Policy: We value your privacy. Mobile phone numbers provided for SMS communication purposes will only be used by Practice Sports, Inc. and will never be shared, sold, rented, traded, or otherwise disclosed to third parties. For additional information, please refer to our complete Privacy Policy at https://practicesports.com/privacy-policy.
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